Refund policy

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges on any skincare items.

That said, your satisfaction truly matters to us 🤍
If there is an issue with your order or if you are not satisfied with your product for any reason, we want to make it right.

Please reach out to our customer service team at support@sheaskinco.com within 7 days of receiving your order. Be sure to include your order number and a brief description of the issue. Photos may be requested to help us better understand the concern.

Once reviewed, we will work with you on a resolution, which may include a replacement or refund at our discretion.

Thank you for supporting Shea Skin Co. and trusting us with your skin care.