Shipping policy
Order Processing
All orders are processed within 2–5 business days (excluding weekends and holidays). Processing times may be extended during high-volume periods, promotions, or holidays.
Shipping Rates and Delivery
Shipping rates are calculated at checkout based on your location and selected shipping method.
Delivery times are estimates provided by the carrier and are not guaranteed. Shea Skin Co. is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.
Order Accuracy
Please ensure that your shipping address is entered correctly at checkout. Shea Skin Co. is not responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned to us due to an incorrect or undeliverable address, additional shipping fees may apply to resend the order.
Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, Shea Skin Co. is not responsible for lost or stolen packages. We recommend contacting the shipping carrier directly to file a claim.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at sheaskinco@outlook.com with your order number and clear photos of the damaged items and packaging. We will review the issue and work with you on a resolution.
Questions
If you have any questions about shipping or your order, please contact us at
sheaskinco@outlook.com